Support
A person in Winter Haven, Florida answers. Email info@spinnyad.com, Monday to Friday, 9am to 5pm Eastern. Include your order number and, for a display problem, a 10 second phone video of the fan running.
Start here
- Setup guide: mounting, pairing the app, first upload, the four common problems.
- Video format guide: settings that make your own videos look right.
- Warranty: what is covered and how a claim works.
- Shipping and returns: timelines and the 30-day return policy.
Quick fixes
My fan will not power on.
Check the adapter light and that the barrel plug is fully seated, then try another outlet. If the adapter light stays off, email us your order number and we ship a replacement adapter.
The app cannot find the fan.
Join the fan's own Wi-Fi network from your phone's Wi-Fi settings first, then open the app. Turn off mobile data if the phone keeps switching back.
The image has rings or bands.
Power off, check that every blade is seated and the screws are snug, and wipe the small sensor near the hub. If it persists on every video, it is a warranty replacement.
My video looks blurry.
The video needs a pure black background and bold shapes. See the video format guide, or send us the file and we will tell you what to change.
How do I start a return or warranty claim?
Email your order number and a sentence about the problem. Warranty claims get a replacement shipped first. Returns within 30 days get a prepaid label.